How long does setup take?
Usually 2 to 3 weeks for a new store. Switching an existing store takes about 3 weeks to 2 months, depending on how much data is moving over. The Defender team helps migrate your bound book.
Can I run it on the computer I already have?
No. Defender runs on its own hardware so the customer screen can handle electronic 4473s, sign-ups and live receipts. Hardware financing is available.
What do I need for FFL compliance?
If you sell firearms, you'll need a FastBound account. That's what powers the electronic 4473, the A&D bound book and ATF compliance inside Defender.
Do I need a new card processing account?
Usually, yes, because features like cash discount and layaways are built into the payments side. That's where Chris comes in: he sets up your processing, explains the costs plainly and stays your contact afterward.
I sell archery and sporting goods too. Does that work?
Yes. Firearms, ammo, archery and general sporting goods can all run through the same system.
What if the internet goes down?
Defender has offline features to keep you selling, though it's built to run online. A hotspot is a good backup.